Terms and Conditions
TERMS & CONDITIONS INTRODUCTION These terms and conditions relate to all goods which you offer to purchase from the Furanco Patisserie online store ("our/this Website"). Please read these terms and conditions, which govern our use of this Website and our supply to you of any goods which you offer to purchase through our on-line facilities (“the Terms and Conditions”). We will not be able to process any offer to purchase goods until you have done so. If there is anything you do not understand, please feel free to email us at [email protected] or call us at 012-4998949. By making an offer to purchase, you agree to be bound by the whole provisions of the Agreement between you and us. If you do not accept these provisions, you should not place an order. We reserve the right in our sole discretion to modify, alter or otherwise update these terms and conditions and we are not under any obligations to notify you of such changes. YOUR AGREEMENT WITH US These terms and conditions, together with the Order Form, Confirmation Form, Privacy Policy and Terms of Use that appear on our Website, constitute the entire agreement between you and us relating to the provision of the Goods ("the Agreement"), and supersede any previous agreements, undertakings or proposals, written or oral, between us in relation to this, and all past courses of dealing or industry custom. No oral explanation or oral information given by any party (including any information given via our customer service department) shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation which has not been made expressly in these terms and conditions. Nothing on this Website is intended to mean that we are making a legally binding offer to you to provide goods or services: instead, we are inviting you to make a legally binding offer to us to purchase goods or services. Offers can be submitted by completing the online order Once you have submitted your offer to us, you will be presented with an email which sets out the details of your offer. Please note that although this email constitutes notification of receipt of your offer, it does not constitute our acceptance of your offer. Unless specifically accepted by us as set out below, we will not be bound by any offers submitted by you via this Website. Our contract with you is formed only when we have accepted your order by sending you a Confirmation Form by email (in which case the date of formation of our contract is the date shown on that Confirmation Form) It is entirely at our discretion to accept or reject any offer submitted by you. Our acceptance of such offers is subject to availability of stock and authorisation of your payment. If for whatever reason we are unable to accept your order, we shall endeavour to notify you of this promptly and shall provide a full refund of any prepayments made. PAYMENT Payment can be made using any of the methods listed in this Website (payment) and will be debited when we have accepted your offer to purchase. All prices are quoted in RM (Malaysian Ringgit) ERRORS While we try to ensure that the descriptions and prices displayed on our website are correct, errors may occur. If, prior to delivery to you, we discover an error in relation to goods or services you have ordered, we will inform you as soon as possible and you will then have the option of either confirming your offer to purchase subject to the corrected description or price; or canceling your offer to purchase and receiving a refund of any prepayments. If we are unable to contact you (or are otherwise unable to ascertain your preference in relation to the above two options) within 7 days after the expected delivery date, our agreement with you shall be treated as canceled in full. RETURN POLICY We do not provide any refund and/or accept any return of our product unless it was incorrectly delivered or its packaging was damaged during transportation. Due to safety and hygiene reasons, all goods sold and received by customers are not returnable or refundable, even if it is not opened. PRODUCT CARE Furanco Patisserie products are sensitive to temperature, kindly store them in a cool, dry place and away from direct sunlight. DATA PROTECTION We are committed to protecting your privacy and the security of any information given to us in order for us to process your order. Kindly refer to our Privacy Policy, which forms part of these Terms and Conditions. COMPLAINTS MANAGEMENT We have a complaint handling procedure in place that we use to resolve any disputes that may arise. You may need to contact us according to the contact details of these Terms and Conditions. If you wish to file a complaint, please contact us and provide a description of your complaint as well as details by email. Should you not receive any feedback from us within 5 Business Days, please make further enquiries by calling us. GENERAL We shall keep a record of your Order and these Terms and Conditions until six years after we have accepted your Order. However, for your future reference, we advise you to print and keep a copy of these Terms and Conditions, your Order and the Confirmation of Order. No failure or delay by us or you in exercising any right under these Terms and Conditions or a Contract shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish our or your rights under these Terms and Conditions or a Contract. If any clause in these Terms and Conditions or a Contract shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as these Terms and Conditions or a Contract shall be capable of continuing in effect without the unenforceable term. You shall not assign, transfer, novate, charge, sub-contract, create any trust over or deal in any other manner with these Terms and Conditions or a Contract or all or any of your rights or obligations under these Terms and Conditions or a Contract. Nothing in these Terms and Conditions or a Contract shall create or be deemed to create a partnership, an agency or a relationship of employer and employee between you and us. No person who is not a party to these Terms and Conditions or a Contract shall acquire any rights under it or be entitled to benefit from any of its terms even if that person has relied on any such term or has indicated to any party to these Terms and Conditions or that Contract its assent to any such term. These Terms and Conditions and Agreement (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Malaysia Law. Both we and you hereby submit to the non-exclusive jurisdiction of the Malaysia Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language. AMENDMENT TO THE GENERAL BUSINESS TERMS AND CONDITIONS These Terms and Conditions contain the entire understanding between you and us in relation to use of our Website and its content and any ordering any goods or services via the Website but we reserve the right in our sole discretion to modify, alter or otherwise update these Terms and Conditions and our web pages at any time without further notice and you agree to be bound by any such modifications, alterations or updates. You should check this Website from time to time to review the current version of these Terms and Conditions.